Reference

How 9vv9 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use 9vv9, how we store it, and what rights you hold over it.

Account data protectionbKash, Nagad, Rocket payment privacyNo third-party data sellingYour right to request deletionSecure SSL data transmission
9vv9 How 9vv9 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove your personal data, or if you have a question about how we handle information tied to your bKash, Nagad or Rocket account, our support team can help. We aim to respond to all data-related requests within a reasonable timeframe. Use any of the channels below to get in touch with the 9vv9 privacy team.

Team online

Live Chat

Start a live chat session from the 9vv9 site. Describe your privacy concern and our support team will handle your request directly.

Email Support

Send your data request or privacy question to our support email. Include your registered account details so we can locate your records quickly.

Account Help Centre

Log into your 9vv9 account and navigate to Account Settings to submit a data review or deletion request through the help section.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every part of your account — from the moment you deposit via bKash to the point a withdrawal is confirmed. Data is transmitted over SSL-encrypted connections, and your account is protected by a one-time password verification step at login. We keep personal data only for as long as your account is active or as required by applicable regulations — after which we follow a defined deletion process. Here is how each area of data handling works in practice.

Account Security

Your account uses OTP verification at login. If we detect unusual access patterns from an unrecognised device, we flag the session before allowing entry.

Payment Data Handling

Your bKash, Nagad or Rocket transaction details are used only to process the specific request. Payment records are not retained beyond the period required for verification.

Cookie and Session Data

Session cookies keep you logged in during your visit and remember your lobby preferences. You can clear or block cookies via your Android or desktop browser settings at any time.

Data Retention and Deletion

We hold account data while your account remains open. Once you request closure and deletion, we follow a structured removal process and confirm when your data has been cleared.

Common Questions About Your Privacy at 9vv9

Below are the questions we hear most often about data privacy, account information and your rights as someone who holds a 9vv9 account. If your question is not covered here, reach out through live chat or email.

We collect your name, email, contact number and payment method details — such as your registered bKash or Nagad number — along with device and session data generated during your visits.

Payment data linked to bKash, Nagad or Rocket is used to process your specific deposit or withdrawal. We do not retain full transaction credentials beyond what the verification step requires.

Yes. Log into your account, go to Account Settings and submit a data access request. You can also contact our support team via live chat or email with your registered account details.

Submit a deletion request through Account Settings or contact us by email. Once we verify your identity, we follow a structured removal process and confirm when your data has been deleted.

We do not sell your data. Where service providers such as payment processors or fraud-detection services need access, they operate under data-handling agreements that limit how they use your information.

Cookies keep your session active and remember your lobby preferences. You can manage or block cookies through your browser settings on Android or desktop — this may affect some account features.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.