Reference

What You Agree To When You Use 9vv9

These terms set out the rules that apply when you open an account and use our platform. Access and eligibility depend on your local law and the region you are in — read this before you proceed.

Account holder rulesbKash, Nagad, Rocket payment conditionsWithdrawal and verification stepsAccount suspension policyJurisdiction-dependent access
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9vv9 What You Agree To When You Use 9vv9
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you have a question about how a rule applies to your account, our support team can help. You can reach us through live chat, email or the in-account message centre. We aim to respond to terms-related queries with a written explanation so you have a record of the answer.

Live Chat Start a chat session from inside your account. Useful for quick questions about a specific term or a recent account action you want clarified.
Email Support Send a written query to our support address for terms-related questions. We reply with a written response you can keep for your own records.
In-Account Messages Use the message centre inside your account dashboard to raise a terms dispute or request a copy of any decision made about your account.
HOW WE OPERATE

Account Security and Your Rights Under These Terms

We handle account data and payment records according to the obligations set out here. If you disagree with a decision made about your account, you have the right to request a review. Our process for disputes, account holds and payment verification is consistent — we apply the same steps whether you deposited via bKash, Nagad or Rocket.

Account Verification

We verify identity before processing withdrawals. You may be asked to confirm wallet ownership for bKash, Nagad or Rocket accounts linked to your profile.

Data Retention

We retain account records and transaction history for the period required under applicable rules. You can request a summary of your account data through our support channel.

Account Security Steps

Login is protected by OTP verification sent to your registered mobile number. Do not share your OTP with anyone, including anyone claiming to be from our team.

Dispute Process

If you believe a term has been applied incorrectly to your account, raise it via the in-account message centre. We will review and reply with a written outcome.

Common Questions About These Terms

These questions come up most often when users review the terms before opening an account or after a payment query. Each answer reflects the actual rules we apply.

Access and eligibility depend on local law in your region. We do not confirm that use is lawful in every location — that is your responsibility to check before opening an account.

We post updates on this page with a revised date. If you continue using the account after the update, that counts as acceptance. You can contact us before accepting if anything is unclear.

No. Your account is personal and non-transferable. Sharing login credentials or allowing another person to use your account is a breach of these terms and may lead to account closure.

Deposits via bKash, Nagad and Rocket are subject to both our payment terms and the individual terms of those wallet providers. Both sets of rules apply at the same time.

Use the in-account message centre to submit your dispute in writing. We review the account record and reply with a written decision you can keep.

We may place a hold on an account where we identify a potential terms breach. We will notify you via your registered contact and explain the next steps for review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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